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Exchanges and Store Credit PolicyUpdated 8 months ago

  1. Eligibility and Conditions

    1. Exchanges allowed?: Yes

    2. Store Credit offered?:  Yes

    3. The following conditions apply to the Exchanges and Store Credit policy:

      1. Requirements. The following will be required to process a request for exchanges or store credit

        • Proof of damage/defect is submitted

        • All original drones, accessories, attachments, and packaging must be included in the return package. 

  • Exclusions. Exchanges and Store Credit will not be provided under the following circumstances

    • Customer preference is the driver of the return. 

    • The request is made beyond 15 calendar days of receiving the product.

    • The product has been damaged through use by the customer

    • The product does not have all original drones, accessories, attachments, and packaging included.

    • The product has been modified or tampered with.

    • The product has been damaged by external factors, such as fire, floods, high winds, or lightning strikes.

    • The request does not include legal proof of purchase, receipt, or invoice.

    • The product is a gift card or a final sale.

    • Other circumstances stated in this policy.

    • For returns on items purchased during a promotion, specifically promotions including “buy one, get one drone free”, single-item returns will not be permitted, the return must be on all items purchased with the promotion.

  • Additional Conditions. To be eligible for exchanges or store credit, the product must meet one of the following conditions

    • The product has a manufacturing defect

    • The customer received an incorrect product

    • The customer received a damaged item

  1. Exchange and Store Credit Window

    1. Window length: 15 days

    2. Window start date: The exchange and store credit window starts as of the date the order is marked as delivered by the carrier

  2. Return Shipping Fees

    1. Return shipping label cost responsibility party: EXO Drones

  3. Exchange and Store Credit Initiation: 

    1. Once the returned item(s) are received and inspected by our team, we will initiate the Exchange or Store Credit process.

  4. Holding Customer Funds: 

    1. Customer funds will be held temporarily until we can confirm the receipt of the returned items and verify that they meet the exchange and store credit eligibility criteria.  Holding customer funds helps us prevent fraudulent or unauthorized returns and ensures a fair and secure exchange and store credit process.”

  5. Terms: 

    1. Please note that this Exchange and Store Credit processing policy may be subject to change at the discretion of EXO Drones. Any updates or modifications to this policy will be communicated to customers through appropriate channels. By continuing with a purchase from EXO Drones, you acknowledge and agree to abide by the terms and conditions outlined in this exchange and store credit processing policy.

  6. Exchange and Store Credit Processing: 

    1. To submit an exchange or store credit request, if you haven’t yet done so, please provide your order ID and shipping address to our returns portal

  7. Refund Processing: 
    1. Due to a surge in order volume and our commitment to a meticulous inspection process to guarantee product quality, the processing time for your refund/exchange may extend up to 3 weeks. We appreciate your understanding and patience during this period.

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